This incident has been resolved. SCA scans are functioning normally across all affected environments.
Posted May 19, 2026 - 20:52 UTC
Monitoring
A fix has been implemented and we are currently monitoring the affected environments to confirm full resolution.
Posted May 19, 2026 - 20:29 UTC
Update
We are continuing to investigate this issue.
Posted May 19, 2026 - 20:21 UTC
Investigating
We are currently investigating an issue affecting Mend CLI and Unified Agent (UA) scans in the saas.mend.io environment. Scans are failing, surfacing to users as:
CLI: "Unexpected error while handling request" Unified Agent: "Failed to send request to WhiteSource server: Unexpected error while handling request"
Posted May 19, 2026 - 20:18 UTC
This incident affected: SAAS (Scans Processing), APP (Scans Processing), APP EU (Scans Processing), SAAS EU (Scans Processing), SAAS MEND (Scans Processing), SAAS EU MEND (Scans Processing), and SAAS IL (Scans Processing).